Customer Support

Need help? We’re here for you.

Our customer service team is available 7 days a week to assist you with orders, returns, payments, shipping, and any Clearpay / Afterpay / Klarna questions.

Contact Us

Email: contact@bysilkee.com
Response time: 24–48 hours
Phone (optional): +44 7577 318716

For all inquiries, please include your order number so we can assist you faster.

Shipping Information

Processing time: 1–2 business days
Delivery time: 3–7 business days
Orders are fulfilled Monday to Saturday.
A tracking number is automatically sent after dispatch.

Returns & Refunds

If you are not fully satisfied with your order, you can request a return within 30 days of receiving your product.

To start a return:

Email us at support@bysilkee.com with:

Order number
Name
Reason for return

Once approved, we will provide return instructions.

Payments

We accept:

Visa
Mastercard
American Express
Clearpay / Afterpay (Buy Now – Pay Later)
Klarna Pay Later
PayPal

Payments are secure and encrypted.

Clearpay / Afterpay Help

If you are paying with Clearpay, please note:

You must be over 18
You must pass Clearpay’s internal approval
Payment is split into 4 interest-free instalments

For Clearpay account login:

https://www.clearpay.co.uk/en-GB/login

Klarna Help

If you select Klarna:

You can pay in 3 instalments
Or pay in 30 days
Klarna performs a soft credit check

Klarna account login:

https://www.klarna.com/uk/

Order Issues

If your order arrives damaged, incorrect, or missing items, contact us within 48 hours and we will resolve it immediately.

Privacy & Security

We do not store your payment information.

All transactions are secured through Shopify Payments and third-party providers like Clearpay & Klarna.

Panier

Customer Support — Silkee